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Frequently Asked Questions
Debt Direct Portfolio Management adheres to a policy of only making outbound calls to consumers when explicitly requested for a call back or updates. Rest assured, the company does not initiate contact for the purpose of collecting payments.
Debt Direct Portfolio Management does not accept or take payments from consumers. To make a payment on your account, you can contact us by email or phone and we will direct you to the correct company.
Debt Direct Portfolio Management is a passive debt buyer and not a collection agency, therefore, no payments are taken by the company.
Debt Direct Portfolio Management maintains a network of compliant, trusted and professional collection agencies. These agencies are assigned to your account in order to help you with anything you may need in regards to your account, whether that is setting up a payment arrangement, asking questions or just simply need to make a request.
Debt Direct Portfolio Management takes consumer unsatisfaction very seriously. If you would like to make a complaint, you may contact us at 833-743-1161 during business hours.